Pillars to success with employees and customers

What are Your Pillars to Success with Your Employees and Customers?

In my opinion, there’s nothing better than a good conference. Call me crazy, but I am one of those weird people who actually enjoys connecting with random humans. I also fancy myself a learning-junky. An exceptional conference to me is the perfect combination between applicable and inspiring content with organic networking. Sign me up.

The Loyalty Expo last week paired these two elements nicely. I returned home with new friends, a plethora of handouts and a brain full of loyalty information. 

Aside from these goodies, one session in particular hit me just the right way.  

Lonnie Mayne, Founder & CEO of Red Shoes Living, is one of the most impressive storytellers I have experienced. His vulnerability, delivery, and simple direction should be heard by all business and non-business people alike. With that intro (no pressure…), I will do my best to recap his presentation.

We are all human beings who love and feel. 

Regardless of whether you are a CEO or a Janitor, we all have individual goals, desires, and personal strife.

After setting the tone, Lonnie went on to recite five pillars he practices each day. Lonnie not only uses these pillars in his daily practice, but he shares them with his team members. Did you know, 80% of the things you think about every day are the one’s you remember? Clearly, it makes sense to set your mind on positive thoughts. Simple reminders can often be the most powerful.

Lonnie’s five pillars are as follows: 

  1. Awareness – Be aware of your surroundings. Metaphorically, how many employees are playing music that you aren’t stopping to hear? Give people the gift of time. It is the greatest gift of all.
  2. Gratitude – This is simple. Wake up everyday with thankfulness for your job, your family, a paycheck, kind people, mother nature, the list goes on. Reframe your thinking to focus on what you are grateful for, not what you are lacking.
  3. Everyone has a Story – As we connect as human beings, it is our responsibility to understand others. Don’t be inauthentic. Interact with your fellow people. You never know whose day you might make, or who might make yours.
  4. Respect (Kindness) – We all want to win. However, winning should never be at the expense of another human. As Lonnie said, “Treat those who have more than you as equals and those who have less as Kings and Queens!” Take this stance on your interactions and watch the positive change unfold.
  5. Put Yourself Out There – Passion is important, but action must follow. Vulnerability is scary. Commit to new experiences and open your mind to the possibilities. You may surprise yourself!

Once you understand the pillars, the question quickly becomes, how does one successfully follow these pillars every day? You must surround yourself with people – both inside and outside of work – who help sustain your goals. Focus on relationships with those who make you better. If you are outwardly working on your fitness, your friends should not be offering you M&M’s. Seems logical, right?

Lastly, avoid mediocrity. You are only mediocre if you believe you are. Don’t be afraid to take chances and stand out like a pair of red shoes.

Clearly, DoTopians believe in the power of Lonnie’s message. Our single mission is to expose more Lonnie’s in the world. Organizations can help create a forward-thinking, do good mindset in their customers and employees just by supporting individual giving initiatives. Are you ready to make this world a better place? Let’s get started.

Yours in Giving,

Sami, DoTopia Evangelist


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